Customer Satisfaction is our #1 priority. We stand behind everything we sell. If you are not satisfied with your SoKKs.com purchase, you can return it for a replacement or refund within 30 days of the order shipment date provided to you by email. We do not charge any restocking fees. We guarantee every shipment we send out and we want you to be satisfied. We are a family run business located in Port Washington, NY. Feel free to drop us a line with any questions or comments.